A Non-Government Based Service Authorized By The Passport Agency To Expedite Passports
After placing an order on the Visa Passport Pro website or over the phone with our Customer Service Staff, you will then be placed into a queue to speak to a Case Manager who will handle every aspect of your order. They will try to reach you multiple times at the phone number(s) you supply and at the email address provided. They need to speak with you over the phone to go over your order details, where they will confirm all your information and review the service that you purchased to ensure that we will expedite your documents in the timeframe that you requested.
Customers may cancel for a full refund up to 24 business hours after placing an order as long as they have not spoken to their Case Manager and the reservation for their documents to be received by us has not been made. If after 24 hours a customer wishes to cancel and the reservation has NOT been made, the order will be subject to a cancelation fee as follows:
If a customer has spoken to their Case Manager and a reservation has been made, the customer would NOT be entitled to a refund regardless of when the order has been placed.
We offer a 100% money-back guarantee on our expediting service. If we fail to submit a customers’ documents so that they are submitted in the time frame that the customer paid for, customers may request a full refund of the expediting fees paid for on this website. Our scheduling and submission process happens on schedule 100% of the time as long as the customers documents are properly filled out, the correct documents are supplied, Department of State fees and/or consulate fees are properly paid, and there are no issues with the documents. Service guarantees also DO NOT extended to issues and / or delays with the Passport Agencies, Consulates, Embassies, or FedEx delivery issues. The 100% money-back guarantee extends to the fees for our courier services only; fees paid directly or on your behalf by us to the Department of State or Consulates / Embassies are not eligible for a refund. Customers may take advantage of our guarantee by submitting a refund request form by FAX to 561-218-4339. Customers must explain why their documents did not get processed as expected and how their service deviated from our guarantee policy as outlined above. We reserve the right to make a decision on the refund based on the facts of the customers’ individual order and our guarantee policy as outlined above.