I would like to personally commend David for his flawless work and patience that he showed to me. He answered several of my calls and explained the process to me without hesitation or annoyance. He is a fine representative of your agency and I truly appreciate all he did for me and my family. Once again thank you and extend a GREAT JOB to David for me.
- Tom R. Kerri, Thanks for making this happen as quick as you did and for your patience to all my questions not to mention calls. - Ruggero Dimedran You're awesome! I got my passport; actually I received it weeks ago but, I just got in from New York. When you work 2 jobs and attend school you forget little things like saying; "thank you". Take care and keep doing what you're doing!! - Charlotte Thank you so much for all your help today!! I would love to your supervisor know just how awesome you are!!- Gina Thank you for your hard work and diligence in getting our visas approved and back to us. Please extend our appreciation to your courier. We booked our flight this morning.
- Sam I have been meaning to get in touch with you to say THANK YOU! We have returned from our vacation and everything was great. Working with you was easy and I felt much more comfortable. I was confident that you would take care of us. Thanks so much, if any of our friends are in a predicament like ours, I'll be sure to refer them to you!- Kelly Hartshorn "I just wanted to thank you and your company for the special treatment I was given during the process of renewing my passport. I felt I was your only customer as you always answered or returned my phone calls right away. I had a great time on my trip and it was on part thanks to you."- Robert P. Evanston, IL Thank you for all your patience, you were always there to answer my calls and your checklists were very helpful. I will definitely refer my friends and family to you- Michele R San Diego, CA "When my boss told me I had to go on a business trip within a week, and I noticed my passport was expired. I thought I was going to lose my job. Fortunately I found this website and received my passport before they actually told me I was going to get it. Thanks for your help."- Katie T. Savannah, GA It was good to put a voice to the emails. Just wanted to let you know the passaport finally arrived! Thank you and we look forward to hearing from you soon.- Mrs. Del Campo We got the passport at 1130pm Monday, flew out at 730am Tues!! (Felt like 007, and had confidence the entire time thanks to you!!) Great trip and Holiday hope yours was too. Again, would tell any boss etc re your quality of work. - Amy Stock I just received Sean's passport! Thanks so much for all your help! I will BE SURE TO USE YOU AGAIN!!!!- Angelica M. Velasquez, Executive Assistant to Sean Kane, SVP
Heineken Americas THANK YOU SOOOOO MUCH!!! YOU are a lifesaver!!! - Anna Bullard I’ve received the passport and card as promised. Thank you very much for your attention. - Ariel Valdes, Sr. Enterprise Storage & Virtualization Architect I just got notification that my new passport is on the way. You guys are fantastic! I was so worried about this (from others horror stories) that I planned to renew 6 months in advance. You guys turned this around in less than two weeks………………………..painlessly. If there is a place on your website where I can write a "glowing” review of your work, please direct me to it. - Aubrey Hilliard, Texican Horizon Energy Thank you so much for talking to me today; what a pleasure to actually get a real person on the other end of the line, and in quick time to boot! I've forwarded your info to my friend and either he or I will be in touch with you. Thank you. - Barry Friedman Thank you again for your assistance. John and yourself should be commended as you handled my passport quickly and efficiently. Enjoy a fun weekend. - William J. Cantando, Regional Sales Manager, East Asia/Pacific Sales Manager It seems like much more than a month ago when you were busting your....back....getting my passport and getting it FAST! I am here in Iraq, yeah, it's hot. Yes, we have incoming fire (small arms, mortars, the occasional rocket like last night) on a regular basis. Yes, it's pretty harsh. However - I am making great money and really enjoy the work. So, no complaints here!
I just wanted to send you this very overdue note - I have been traveling literally since last month every 2-3 days until last week - and express my heartfelt thanks and admiration for you and your team's dedication, professionalism and customer service excellence. Your company really epitomizes what customer service is all about, and it shows when the job is NOT easy. Easy, anyone can do that. Difficult - and I don't know how someone's case could have been more difficult than mine - that's the measure of when a company can really perform. And you outperformed every step of the way.
I will of course be referring your company to everyone I know that is contemplating overseas travel. I hope that this note finds you and your company doing as well as you deserve. - William F. Metts, III Wanted to drop you a note to let you know I have Erin's passport. I also wanted to thank you for your patience in dealing with us. You're the best! Have a great day - Julie Burger, Sr. Director, Contracts - CMO/Law Acer/Gateway When we arrived home from Fresno, there were the passports on our porch. Thank you, thank you, thank you, for all your help, Kerri! May God bless you and reward you! - Calvin & Fern Dyck It came! I am so pleased!!! This has been lingering for months and I feel so much better having it, I could break out in song. Actually, Karl booked and paid for a trip for us so if there were problems it would have been too much. Thank you for taking over my file. You did a wonderful job!!! - Candace Tyler-Herrenkohl However this turns out, I want you to know we so appreciate your calming and gentle handeling of us when we kind of panicked.
could youi please call me when everything is processed and back on its way.........or the worst case senerio that things were not in order and it couldnt be processed. Thank you again for all you have done, and Merry Christmas. - Cathy I just wanted to write and thank you for expediting my passport app-- it arrived by FedEx on Tuesday!! I really appreciate your help. Thx again!! - Charlie Well I cannot believe this whole drama; I knew I should have slept at my office last night. Thanks you again for you good nature, your willingness to assist and to your calm and reassuring demeanor. I wish you all success and you will be on the top of my referral list of "GO TO” people. - Cheryl DuCote Interior Architecture & Design, CDC Advisors, Inc. My wife and I greatly appreciate your fine and timely service. Recieved the passports this afternoon. Thank you for making this process a quick and hasselfree experience. You guys are awesome!! Have a good one. - Danny R. I just wanted to thank you again for your fast and excellent service. I really cannot believe how quick everything went. Took a lot of stress of of us. Thank you and Happy New Year !! - Troy Schultz Just a quick note of thanks - received passport in today's fedex; now I can relax and not worry anymore - Debbie Faulk Fantastic. Thanks again for the great service! - Dennis Finnegan, President, Elite Arms Inc. Thanks for your help in delivering a passport to me Thursday (July 1). I am on a scouting mission for a med/surg team to base potential hurricane relief efforts in this area of the Caribbean, scheduled to leave this Friday morning. We have had similar involvement in east Africa also. - Jeffrey H. Wachholz, M.D., President, Florida Society of Facial Plastic and Reconstructive Surgery